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Customer expectations are changing more rapidly than any time in recent history. This change is happening despite (or in some cases, because of) broader economic challenges.
In this timely webinar, ICMI’s Brad Cleveland will identify the steps you can and must take to maximize your strategy for social service, including: Listening, building the right team, reshaping your customer access strategy, establishing the right measures, and many others.
This webinar will also feature presentations from: