Challenges And Difficulties With Outsourcing

Outsourcing is the process of delegating tasks to skilled labour force abroad in low cost countries such as India, Vietnam, Thailand and many others. It is a great way for a business to lower its operating cost and maximize profit. In today’s ever more competitive economic climate, businesses have to try to be as efficient and as nimble as possible in order to survive. There are several challenges with outsourcing that a business must be able to overcome in order to succeed.

Recruiting

For many small businesses, the work load is quite small that just one or two remote staff would be sufficient. In such cases, the need doesn’t justify setting up an offshore office to manage the outsourcing staff so the best practice is to hire home based staff, who can work from home. However, it could be more difficult to attract the best local talents without a local presence. Many people prefer to work for a company in an office. A company that doesn’t have a local office can be perceived as unreliable and unable to offer a secure long-term career. The employer would have to try harder to attract the best talents and invest time and effort to build up a trusting work relationship.

Communication

Communicating with someone from a different country could be difficult due to language barriers, time difference and the fact that it is not possible to communicate face to face so alternative communication methods have to be relied upon such as email, instant messages, sms, phone calls and teleconferencing. Some things are quite difficult to explain clearly unless you are in the same room as the other person, however, with modern communication technologies, it is possible to get almost anything done remotely although it might take a little more time.

Cultural Shock

Each country has its own laws and regulation regarding work and employment. There are also national holidays. The employer needs to be aware and respect the local rules and if necessary discuss any issues with the remote staff to make sure both parties have the same understanding regarding the terms of the employment.

Quality Control

When you are working in the same office as your staff, it is easy to inspect their work. It is more tricky when it comes to remote staff since you can’t physically be in the same room as them to look at their work. Technologies like file sharing, teleconferencing, screen sharing help make this easier but the employer must be prepared to invest more time in the quality control process to ensure the remote staffs have delivered the work correctly.

Source: EzineArticles
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