Conectys awarded Best Medium Call Center and Business Acumen in Contact Center at the Romanian Contact Center Awards

Conectys, the outsourcing trailblazer with over a decade of sustained excellence in providing global BPO services, is honored to announce it received the distinction of Best Medium Call Center at the 2016 Romanian Contact Center Awards.

The Awards Gala took place on March 18th at the Marriot Hotel in Bucharest, Romania, as part of the 13th edition of Customer Care Conference & Expo. This year’s event rewarded top Romanian and global service providers for their outstanding results and innovative business strategy and vision.

Conectys is delighted to be recognised for the second time as the Best Medium Call Center after its successful debut with the Romanian Contact Center Awards in 2014. Conectys was distinguished for its leadership in the region and globally, which resulted not only in a double-digit growth in revenue, headcount and seat growth throughout 2015, but also with the development of new innovative employee procedures and engagement programs.

The company also differentiated through its relentless focus on transforming the outsourcing industry and Customer Experience strategies from their legacy “black box” configuration to a collaborative and open Business Process as a Service (BPaaS) paradigm. ConectysOS, a proprietary Customer Experience platform has enabled Conectys clients to better understand and adapt to consumer demand, reduce their reaction speed from weeks to hours, and outpace competitors on customer engagement.

As omni-chanel and personalization are key to Customer Experience, Conectys integrates multilingual, real-time Net Promoter Score, Customer Effort and Customer Satisfaction metrics, enabling new levels of critical insight from the consumer’s perspective.

We are also very proud to announce our 2nd award at the event with Iulian Bacain, VP of Sales and Marketing at Conectys, being named “Business Acumen in Contact Center Industry” title.

“Our purpose is to make our clients successful by facilitating and accelerating their international growth through excellent Customer Experience in 35 languages. We are honoured to receive this award as recognition of our strong growth and commitment to our clients and BPO best practice.”

he said, adding that

“I am also very proud to be distinguished the Business Acumen in Contact Center Industry title. It tells a lot about Conectys’ commitment to invest in its employees’ development and about the invaluable benefits of promoting a culture of empowerment, transparency and ethics.”

Conectys has achieved 10 industry awards in the past 3 years. At the beginning of 2016, the company was awarded a global Gold Stevie® Award for the “Contact Center or Customer Service Outsourcing Provider of the Year and BPO Firm of the Year at the 2016 CEE Shared Services and Outsourcing Awards.

About Conectys

Conectys is a global BPO provider focused on enabling and accelerating the international growth of its clients through premium Customer Experience, in 35 languages. The success and strengths of the Call Centre can be described in three words: Talent, Processes and Automation.

Conectys transforms the outsourcing industry by shifting outsourcing models and Customer Experience strategies from their legacy “black box” configuration to a collaborative and open Business Process as a Service (BPaaS) paradigm.

ConectysOS, its multichannel Customer Experience platform has enabled its clients to better understand and adapt to consumer demand, reduce their reaction speed from weeks to hours, and outpace competitors on customer engagement.

ConectysOS integrates real-time Net Promoter Score, Customer Effort and Customer Satisfaction metrics to offer new levels of critical insight from the consumer’s perspective.

Conectys has six facilities in Belgium, Romania, the Philippines and Taiwan, as well as a tenured Work from Home delivery system, providing a global footprint and international scale to Retail, Telecommunications, Gaming, Healthcare, Finance, Travel, Hospitality, Media and Entertainment companies.

Conectys is ISO 9001:2008 certified and PCI DSS Compliant.

Source: Conectys
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