Cloud computing, business analytics, social media platforms and process automation  are being used to enable businesses to lower costs and become more effective. Streamlining systems and standardising the technology environment on unified, centralised platforms continues to drive process efficiency

Senior executives from 27 of the world’s leading banks / insurance and financial services organisations have already signed up to attend as have major FMCG, Agribusiness, Travel & Hospitality and Telecoms companies.

Themes this year include: 

• Integrating disruptive technologies to drive operational efficiency
• BPO-ITO Integration
• SCAM: Social Media Cloud Analytics Mobility
• Customer contact optimisation through social media and new technology
• Big data: Extracting business intelligence to drive more profitable decision making
• Cost plus innovation and hyper specialization
• Platform based BPO:  has end-to-end processing finally arrive