Comments on: How to Select the Best IT Outsourcing Companies https://itonews.eu/how-to-select-the-best-it-outsourcing-companies/ IT Outsourcing News from Central and Eastern Europe Fri, 01 Aug 2025 17:38:00 +0300 hourly 1 http://wordpress.org/?v=3.4.1 By: Sharon Field (Fortalis) https://itonews.eu/how-to-select-the-best-it-outsourcing-companies/#comment-129 Sharon Field (Fortalis) Tue, 15 Nov 2011 12:24:00 +0000 https://itonews.eu/?p=13410#comment-129 The outsouring market seems predominantly aimed at medium to large organisations in terms of the contractual set-up and tie in clauses. In particular methodologies for licensing and minimum spend/user numbers over a defined contractual period are areas which causes problems for SMEs. The outsourincg arena for SMEs needs to be more flexible and have upfront support built-in to enable SMEs to understand and jointly agreed the short, medium and long terms strategies as part of the provider/customer relationship. SMEs need to be able to scale and flex their outsourcing with a partner to create long-term win-win relationships. The outsourcing partner needs to inspire trust in their potential customer by taking responsibility, acting ethically and encouraging honest and open debate. Outsourcing organisations typically have extensive industry expertise on hand as well as expertise on business transformation and service provision - all of which should be used with a commitment to their customer to support growth in their business, cost saving, and to promote the effectiveness of key staff and managment to achieve business strategy and ROI. The SME market contains the business leaders of tomorrow - we must not waste our knowledge and skills on short terms fixes when the longer term returns are enormous to individuals, industries and world economies. The outsouring market seems predominantly aimed at medium to large organisations in terms of the contractual set-up and tie in clauses. In particular methodologies for licensing and minimum spend/user numbers over a defined contractual period are areas which causes problems for SMEs. The outsourincg arena for SMEs needs to be more flexible and have upfront support built-in to enable SMEs to understand and jointly agreed the short, medium and long terms strategies as part of the provider/customer relationship. SMEs need to be able to scale and flex their outsourcing with a partner to create long-term win-win relationships. The outsourcing partner needs to inspire trust in their potential customer by taking responsibility, acting ethically and encouraging honest and open debate. Outsourcing organisations typically have extensive industry expertise on hand as well as expertise on business transformation and service provision – all of which should be used with a commitment to their customer to support growth in their business, cost saving, and to promote the effectiveness of key staff and managment to achieve business strategy and ROI. The SME market contains the business leaders of tomorrow – we must not waste our knowledge and skills on short terms fixes when the longer term returns are enormous to individuals, industries and world economies.

]]> By: Anton Zaleski https://itonews.eu/how-to-select-the-best-it-outsourcing-companies/#comment-121 Anton Zaleski Wed, 09 Nov 2011 13:41:00 +0000 https://itonews.eu/?p=13410#comment-121 The author forgot to mention the mentality factor, I'm afraid. Yeah, the selection is quite a risky thing to pass, but especially when the thing concerns different asian microcorporations, a huge number of them. East-europeans (like those belorussians) are sometimes cheaper to deal with and the quality of their work is definitely higher. I know there are a few of them at the market, but some, like our guys from Codex-soft.com and some others still keep workin'. The author forgot to mention the mentality factor, I’m afraid.
Yeah, the selection is quite a risky thing to pass, but especially when the thing concerns different asian microcorporations, a huge number of them. East-europeans (like those belorussians) are sometimes cheaper to deal with and the quality of their work is definitely higher. I know there are a few of them at the market, but some, like our guys from Codex-soft.com and some others still keep workin’.

]]> By: Ashwin, Founder - ContractIQ https://itonews.eu/how-to-select-the-best-it-outsourcing-companies/#comment-106 Ashwin, Founder - ContractIQ Thu, 03 Nov 2011 11:44:00 +0000 https://itonews.eu/?p=13410#comment-106 Glad that you've brought up the topic of selection of vendors. If we'd have to pick one important reason for failures of outsourcing contracts, it would be information asymmetry between providers and customers. The problem is felt more by SMEs for obvious reasons such as lack of inhouse skills to evaluate vendors, lack of advisors, lack of data about most SME focused providers. Our startup @ContractIQ is tracking service providers for this market and also is handholding SMEs on data-driven vendor profiling for their requirements. I'd be glad to contribute to this community, based on our experiences. Glad that you’ve brought up the topic of selection of vendors. If we’d have to pick one important reason for failures of outsourcing contracts, it would be information asymmetry between providers and customers. The problem is felt more by SMEs for obvious reasons such as lack of inhouse skills to evaluate vendors, lack of advisors, lack of data about most SME focused providers.

Our startup @ContractIQ is tracking service providers for this market and also is handholding SMEs on data-driven vendor profiling for their requirements. I’d be glad to contribute to this community, based on our experiences.

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