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Global Services published the 2011 Global Services 100 list and categories. IBA Group was listed among the Global Services 100 providers and recognized in the category Emerging Leaders — Eastern Europe.
The list represents companies that demonstrate excellence in delivering ITO and BPO services globally, using matured models of service delivery.
Companies that opted to participate in the survey were asked to share exhaustive information through an online survey. The top 100 list and the names in the categories are derived using a scientific research methodology based on over 200 data points and several qualitative parameters.
The GS100 model for analysis is based on four primary pillars:
Management Excellence (includes revenue, growth, profitability, expansion, M&A, headcount, thought leadership, innovation capability, marketing excellence, leadership quality, resource profile, risk management measures, HR practices and policies, and several other performance indicators)
Customer Maturity (paying customers, new customers, verticals represented, geographies represented, sectoral diversity, contract sizes, customer case studies, complexity of projects, marquee clients, important wins, etc.)
Global Delivery Maturity (global delivery footprint, type of work done, expansions, headcounts, growth in headcounts)
Breadth of Services Portfolio (breadth of capabilities and service offerings across ITO and BPO, domain expertise across verticals, engagement models, vendor management practices, new capabilities and services launched, category leadership, ability to serve niche markets, etc.)