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There are challenges to every IT service and how an organization designs, delivers, and manages its services. There are thousands of other IT organizations facing similar, or in some instances the same, challenges.
As such, there is good reason to consider incorporating some or all of the best practices gathered from that collective knowledge bank. That knowledge has been captured in the core publications of the Information Technology Infrastructure Library or ITIL.
This webinar will explain a few of the benefits of ITIL and how the principles and best practices may assist organization’s growth and maturity in managing their IT services. It will also explain the qualifications associated with the approach.