Outsourcers Should Work Like Partners

IT outsourcing firms should project themselves more as partners to companies rather than remote third party operators.

This is according to Paul Coby, director of IT at department store chain John Lewis.

He believes that the term outsourcing is outdated and days of shifting staff and operations to offshore sites are long gone.

Indeed, Mr Coby feels that the process is best for all concerned if the IT projects company as a presence on site and is accessible to the firm’s other staff.

“By outsourcing, I or John Lewis do not believe in moving all of our IT or a large part of our technology to a third-party vendor. Technology is central to businesses today. I do believe in working with third party vendors, but as a partner integral to our business,” he told business-standard.com.

“Technology is central to businesses today. I do believe in working with third party vendors, but as a partner integral to our business.”

He added that John Lewis’ online business is growing fast and aims to work with its IT vendors to ensure that processes for both staff and customers is seamless.

Indeed, online business now makes up 25 per cent of the department stores business and helped to take its profits to £367.9 in 2010.

Source: Ihotdesk
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