Home » Outsourcing Analytics (Page 67)

Depending on the project, outsourcing can sometimes be a very cost-effective business decision. Sure, we can all accomplish some of it in-house, but can we do it all, and do it well?

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While reading outsourcing horror stories may be somewhat entertaining, especially if it hasn’t happened to you, it’s even better to learn from the mistakes of others. That’s why InfoWorld talked to industry experts to summarize their best advice, based on their own experience and their clients’ experiences.

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Outsourcing horror stories, from corrupt general managers “with all sorts of conflicts of interest” (such as service providers getting kickbacks from landlords on the leased space) to projects torn apart by huge turnover rates.”

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Outsourcing is an established way of doing business today, allowing companies to maximize their budgets and resources — and generate better products.

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As infrastructure outsourcing evolves and a new business model emerges, the language around it changes as well. These tips will help you stay on top of the terminology.

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Dr. Christian Baader, 44, is vice president of BPO Strategy, Market Development and Marketing for SAP, the enterprise application software provider. He is one of the architects of SAP’s unique BPO partnering model with service providers, which began to get traction in 2004.

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Many businesses are wary of outsourcing. They’re concerned about handing over key business functions to an external organisation over which they have no direct control.

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You get pictures mailed to you every birthday
They get shipped in for graduation ceremonies
Shipped back for the rest of year for day care, room and board …

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Outsourcing is the strategic use of outside resources to perform activities traditionally handled by internal staff and resources.

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Substitutes like business service outsourcing and global delivery model (GDM), necessitated by the changing business model of IT firms, are likely to replace them over the next seven years.

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