Shared Services Week 2009. March 22nd – 27th, 2009. Orlando, FL

Start: March 22, 2009
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Key Themes Designed for Each Stage of Development and Challenge:

Planning & Launching

The implementation of a shared services operating model is challenging. The period of time just after start-up is critical. During this period, the new organization must strive to “stabilize” the operations, including the new people, processes and technologies which have been put in place. By understanding what the challenges might be, and what actions can be taken to minimize them, organizations can reduce the inevitable stabilization period, to enable the Shared Service Center to more quickly deliver consistent, predictable outcomes that are associated with high performance. Session Highlights Include: Best Practices for Ensuring Start Up Success; Identifying Cautionary Signals to Prevent Danger; Identifying Which Functions to Include Within Your Shared Services Organizations, Leveraging Partnerships to Create Business Value, Identifying the Best Location and Organization for Your Shared Services Center, Change Management for Beginners and Next Steps to Take After an Implementation.

Globalized & Multi-Functional

As the economy changes, corporate globalization initiatives must align with economic reality in tough times. Economic challenges will drive leading companies to systemically develop and optimize globalization enterprise wide, leading to a new phase of maturity for global services. The mandate for shared services has evolved significantly. In the early years, the emphasis was on utilizing economies of scale to cut costs in highly repetitive tasks, and was restricted to functions such as Finance and IT. Increasingly, our shared services model is now underpinning and enabling strategic transformation programs across diverse functions to increase both quality and cost efficiencies, minimize risks and build a base for future growth and high performance. Shared services are now an integral part of how we run our business, and our global network of centers is how we provide world-class services to our own organization. Session Highlights Include: Examining Global Trends Towards Multi-Functional Shared Services,  Adopting & Managing Global Sourcing Strategies, Developing & Implementing Governance Models for Multifunctional SSO’s, Adding Extra Value through Multifunctional SSO’s, Ensuring Global Compliance in Shared Services, Entering Into Emerging Markets with no Infrastructure, Achieving Transparency of Costs with IT Services and Sophisticated Services in Offshore Environments

Measurement & Process Excellence

Critical to determining both the cost savings and value add that Shared Services can offer an organization, the performance sessions will look at the fundamentals of performance measurement and management and also address exactly how to measure and manage quality using the different tools and methodologies available. Session Highlights Include: Developing, Measuring and Continuously Improving SLAs, Utilizing Balanced Scorecards to Obtain Your Strategic and Tactical Goals, Benchmarking Your Shared Services Organization, Integrating Lean Six Sigma into Your Shared Services, Ensuring the Accuracy and Integrity of Financial Data and Reporting, Best Practices & Benchmarking Techniques for Business Process Engineering and Chargeback Strategies for Shared Services

HR Transformation

HR needs to be seen as a strategic business partner that can add real value to the company and improve business competitiveness. Now more than ever, companies must quicken the pace of HR transformation to infuse new skills, capabilities and resources for a changing workforce. Presentations within this track will focus on developing services to support HR leaders as they manage their organizations, including shared services and outsourcing. Session Highlights Include: Developing a Transparent Case for Change in HR, Emerging HRO Standards & Practices, Demonstrating the Value of HR Shared Services; Mobile Working and Emerging HR Technologies

Talent Management

The war for talent in recent years has created an explosion of interest in talent management. Talent management programs enable organizations to develop and retain key talent without having to divert significant amounts of time from human resources staffs. An ongoing issue in Shared Services, these sessions will focus on the right turnover levels in your SSO’s different functions, recruiting SS talent as opposed to function talent and how to effectively address the perception of the SSC career progression. Session Highlights Include: Examining Workforce Trends in Shared Services, Developing Career Pathing, Strategies to Better Manage Talent, Compensation Structures in SSO’s, Retraining & Retooling for Analytic and Decision Support Functions, Building Effective Leadership & Morale Programs, Turning to Learning BPO to Combat Talent Retention and Maximize Learning Spend, Attract and Retain the Right Talent, New and Old, From a Global Pool and Managing Employee Engagement

Sourcing

Outsourcing has become a “charged’ word. It is an important concept to understand because of its business applications (both for corporations and for small businesses) and because of its political implications. Outsourcing is increasingly recognized by businesses, universities and economists worldwide as a new management science. It is not only dramatically reducing business costs, but is spurring innovation and wealth creation all around the globe. As a new management science, outsourcing has also become increasingly rich in standards, best practices and exciting new ideas and management theories. These sessions will look at the underlying drivers behind outsourcing including: large global enterprises taking a gradual approach to outsourcing growth; a maturing service delivery landscape; and the recent years of economic prosperity and its impact on the urgency of many buyers. Session Highlights Include: Outsourcing 101, Evaluating the Evolving Regions to Maximize Your Offshoring Strategy, Bringing Capabilities Back In-House, Governance & Measurement for Global Outsourcing Success, Captive Versus Outsourcing Scenario, Service Portfolio Management: Managing Outsourcing and Offshoring Across Your Organization, Offering New Levels of Value with Knowledge Process Outsourcing, Determining if IT Operations is Right for You, Achieving Operational Excellence through BPO, Recognizing the Factors that Contribute to Outsourcing Failures

Finance Transformation

Increased Demands being placed on SSO’s to further reduce costs and improve service levels, with ever improving technology, and with the additional opportunities provided by the BPOs, the merging and multi-skilling of the more traditional activities, such as AP and AR, will grow. Session Highlights Include: Enterprise Financial Management, Order to Cash, P to P, Record to Report, Balancing the Cost of Sox Compliance by Improved Efficiency & Quality, Improving Shareholder Value – Working Capital, Cash & Risk Management Working Capital and Recognize higher value areas, such as Financial Planning and Analysis, Treasury and Tax being placed in-scope

Mid Market/Scalability

Many medium size companies have traditionally thought they would never qualify or get benefits because they didn’t have scale. This perception is changing fast as many mid-sized companies are in high-growth mode. These sessions will highlight the drivers behind the increased attention to mid-market which include: cost , outsourcing and the development of technology that makes outsourcing those functions easier and less risky for mid-sized organizations. Sessions Highlight Include: Opportunities for Outsourcing: What Makes Sense for Mid-Market, Discussing the Economics Required to Set up a Shared Services, Preparing Your Game Plan for International Expansion and Structuring a Proper Arrangement With Customization & Flexibility

Blue Sky

These sessions are exclusively tailored for the most senior shared services professionals and will provide interactive roundtable and panel formats for optimal networking. Session Highlights Include: Improving Working Capital Efficiency, Performance Leadership in a Downturn Economy, What a CFO Needs to Know About Finance & Accounting BPO, Determining the Impact M & A will Have on Your Organizational Structure and Shared Services Center, Driving Top-Line Accountability for Key Growth Investments & Determining When & How to Move Away From Shared Services

Leveraging Technology

This technology section focuses on technology as an enabler of Shared Services. These sessions not only look at the huge gains ERP systems can make to your functions but looks at technologies surrounding knowledge management, workflow and effective data management as ways to deliver additional value to your stakeholders. Session Highlights Include: Ensuring ERPs Fully Support the Value of Shared Services, & Reducing Costs with Transformed AP Processes & Imaging & Workflow Automation

The Economics of Shared Services

As companies look to reduce costs, increase productivity and strengthen their bottom line, the use of Shared Services will continue to add value in this downturn economy. Understandably, many companies are approaching the threat of a downturn with some fear, but there are many opportunities for companies to build significant competitive advantage through shared services and outsourcing.

The presentations at Shared Services Week 2009 will focus on the opportunities that Shared Services can bring to any company looking to gain visibility into the way different departments, locations and business units are operating. These opportunities include the following: Improved operations, added value, ability to re-brand and market yourself, expanded scope and higher levels of talent. Our speakers will teach you how to ADD VALUE in a downturn economy and how to identify the pockets of growth potential within your organization. Our Chief Economist speakers will provide commentary on where the business is changing, why you need to invest appropriately and what needs to be done for the future to enable those businesses that are growing to really flourish.

Just a sample of the perspectives on offer:

  • Gregory Miller, Chief Economist, Sun Trust Banks
  • Brian Fabbri, Chief Economist for North America, BNP Paribas
  • David Wyss, Chief Economist, Standard & Poor’s
  • Michael Cox, Chief Economist, Federal Reserve Bank

Working Groups

Join one or more of the following Working Groups when you register and maximize your NETWORKING at this year’s event. Working Group members will meet onsite (please check agenda for meeting times) and the conversation will continue online after the event to ensure ALL questions are answered – all attendees will be sent an access link through to the ‘Attendee ONLY’ website after the conference.

  • Outsourcing Group
  • Quick Wins Group
  • Mid market/ Planning and Launching Group
  • ERP Users Group

 
 

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