Si.mobil Remedy OnDemand project
Bright Consulting has been engaged in Si.mobil ITSM transformation project and delivered an end-to-end solution focused on realizing Si.mobil objectives for efficient and simplified IT processes.
Key to the success of the project was the approach focused on Business Service Management Transformation:
- Assessed the current and future requirements across Si.mobil services, processes and organization;
- Established a Transformation roadmap based on the identified gaps and their priority;
- Integrated and automated all IT processes in a single ITSM platform: BMC Remedy OnDemand;
- Ensured system maintainability and enhancement with on-going BMC Managed services;
The key business outcomes achieved as a result of the project were:
- Standardized processes across all technical areas;
- Standardized end-user interface for requesting new services;
- Transparency in IT operations;
- Integrated IT processes;
- Consolidated Service Desks and legacy applications.