Bright Consulting has been engaged in Si.mobil ITSM transformation project and delivered an end-to-end solution focused on realizing Si.mobil objectives for efficient and simplified IT processes.

Key to the success of the project was the approach focused on Business Service Management Transformation:

• Assessed  the current and future requirements across Si.mobil services, processes and organization;
• Established a Transformation roadmap based on the identified gaps and their priority;
• Integrated and automated all IT processes in a single ITSM platform: BMC Remedy OnDemand;
• Ensured system maintainability and enhancement with on-going BMC Managed services;

The key business outcomes achieved as a result of the project were:

• Standardized processes across all technical areas;
• Standardized end-user interface for requesting new services;
• Transparency in IT operations;
• Integrated IT processes;
• Consolidated Service Desks and legacy applications.