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The user does not find the program helpful if there is something embarrassing him or her. For a successful project this fact should be kept in mind during its production and software testing.
Usability testing can sometimes cause some difficulties. Usually, the inexperienced testers face some troubles during usability testing. The reasons of these problems are in the absence of clear recommendations for this type of testing and its specificity. That is why usability testing is used once over lightly.
It is recommended to engage several testers in the process of software production to perform usability testing. The advantage of this type of testing is a human factor. The presence of different points of view helps to make an effective product.