Call Center World Forum – event number one in Eastern Europe. It is a key event of the call-center’s industry, which for 10 years, attracts attention and brings together all participants in the contact-center’s market from Russia, CIS countries and the European Union. Professionals whose business is related to contact centers, customer service, or information technology can’t miss this event.

Each year Forum is visited by more than 1,500 participants from more than 700 companies. Among the participants there are representatives of companies from various sectors such as banks and insurance companies, telecommunications operators, transport companies , retail, utilities, energy service providers, government and many others.

The conference, which is traditionally attended by leading experts, consists of 4 breakout sessions covering the major topics for study and discussion: market and trends, performance management, clients, staff. In parallel with the meetings will be free to visit the Technology session, which includes an overview of current technologies used to build and improve the efficiency of the contact center.

Special guest of the conference is Vincent Vanden Bossch, the President of European Confederation of Contact Centres Organisation. Vincent will take part in the plenary session on the first day of the conference.

CC Expo – the largest in the industry exhibition of equipment, systems and solutions for call-centers, an area of 1000 sq.m. will take place as a part of XI CCWF 2012. In 2010 CC Expo attended by a record number of participants – more than 2000 professionals and senior managers. Each year the program of the exhibition held dozens of presentations of new products, services and solutions.

Since 2010, at exhibition CC Expo are organized free to visit consulting and start-up area, where experienced professionals and experts help to solve the problems in the call-center point to errors in management, help to start building your own contact center. Of particular interest to visitors is a demonstration of a live call-center worker with examples of real operating decisions from an advanced headset to a speech recognition system and contact center resource planning – CC Live DEMO.

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