It’s no surprise that the U.S. economic downturn in 2008 has impacted the outsourcing industry, but you may be surprised to learn the effects of those impacts.
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As firms, including nonprofits and institutions, move their strategies toward meeting their customers’ needs, by investing in tools such as in CRM, call recording, speech analytics, and performance and workforce management systems at their contact centers, they have been moving away from BPOs for such high-value interactions.
Continue reading Information technology (IT) consulting market, worth $104 billion will witness increased offshoring, says a report by Everest Research Institute and Bernstein Research.
Continue reading We’re starting to see a lot of change in the infrastructure outsourcing space, much of it as components of cloud computing.
Continue reading Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009
November 2, 2008 No CommentSeveral new impacts on outsourcing are beginning to influence buyers’ decisions throughout the life cycle, where contract negotiation, pricing, governance, and value creation are concerned.
Continue reading The New Focus on the Midmarket: Why Buyers and Suppliers Are Excited About the New Possibilities
November 1, 2008 No Comment“The midmarket is the next Holy Grail of outsourcing,” says Gianni Giacomelli, head of Strategy and Marketing, SAP.
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