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The last 18 months have seen large, new outsourcing deals grind to a halt and organisations question the reasons and results behind existing agreements.
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It’s remarkable to think that the space in which we operate – now a skein of connected activities across numerous industries and sectors employing millions of people and involving many billions of dollars – has only existed in anything like its current form for a mere handful of years.
Continue reading One of the fundamental basics for all outsourcing relationships is the quality and flexibility of the commercial agreement between the customer and the supplier.
Continue reading Whilst there are many important aspects of IT outsourcing, the one that wears the crown is “Performance”.
Continue reading The consulting talent that once billed $300 an hour while working for outsourcing and advisory firms have struck out on their own.
Continue reading The business process outsourcing (BPO) sector – one of government’s targeted growth areas – faces another obstacle as power prices are expected to double by 2012, which could make it a casualty of anticipated cost-cutting measures.
Continue reading Cost-cutting measures that have arisen as a result of the global financial crisis, such as outsourcing, have served to increase the risk of fraud in the financial services sector, according to a national forensic partner with accounting firm KPMG.
Continue reading The demand for BPO services and SSC functions in Central and Eastern Europe is expected to remain high over the next few years, providing a strong driver of occupational activity in some of the region’s capital and secondary cities.
Continue reading The new Staples Technology Solutions offers everything from computer equipment management to a full IT department.
Continue reading In the realm of IT outsourcing, disengaging from a multi-year, multi-million dollar agreement can be so difficult and costly for customers that it makes a Trump divorce seem like a tea party.
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