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Outcome-based outsourcing is the holy grail of IT services. Both customers and providers agree that if they can figure out a way to tie sourcing strategy to business results everyone will be happier in the end.
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The old school outsourcers that take over a company’s data center and its hardware and applications may not be the most robust market left in the market. Here’s why: IT executives are looking at retiring some of their equipment and replacing it because their servers and software are getting old and obsolete.
Continue reading Twenty years ago, when buyers were entering outsourcing agreements for the first time and the market was young, it was unusual for an outsourcing agreement to run its full term.
Continue reading Which countries around the world are the best choices for your offshoring projects? This study by respected outsourcing/offshoring consultancy Tholons includes some nations that are obvious (India) but also some that are unexpected: will the neighbors of the U.S. to the north and the south both make the list?
Continue reading Results from Affiliated Computer Services, recently acquired by Xerox for $6.4 billion, will today provide a signal of performance in the IT outsourcing sector.
Continue reading While there’s been a lot of talk recently about fundamental upheavals in the global outsourcing industry, this year’s list of the top 8 outsourcing cities in the world remains the same as last year’s, according to a joint study by experts Tholons and Global Services.
Continue reading Some larger financial institutions are taking the opportunity to radically restructure outsourcing deals in the wake of the recession to release cash and shift the balance of financial risk towards the outsourcing provider.
Continue reading Time changes most things, but one thing that doesn’t change is people’s actions based on their fear of the unknown. That fear arises among employees when companies announce they are planning to implement an outsourcing arrangement.
Continue reading As the founder of a consultancy that enables entrepreneurs to build better businesses, I’ve discovered many companies get “taken for a ride” by outsourcing relationships.
Continue reading When things get tough, the survival instincts get expressed naturally. There has been some real competition in the recent times among business process outsourcing units.
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