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Experts predict several areas of the industry will experience significant growth over the next five years. Reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP are some of the areas that will enjoy increased attention.
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In the passing tough year best remembered for crisis, loss of jobs, and overall uncertainty, the outsourcing industry has made many gloomy headlines in the news resources.
Continue reading IT services vendors: don’t hold your breath for a speedy recovery this year. Analyst house Ovum has poured cold water on expectations of a quick bounce-back for the UK and Ireland’s recession-hit IT services market.
Continue reading It takes two to tango… and it takes plenty more than that to ensure a successful outsourcing relationship. Part II of a two part series on how to smooth out the perfect contract for your organization.
Continue reading It takes two to tango… and it takes plenty more than that to ensure a successful outsourcing relationship.
Continue reading Companies and business establishments who conduct business mainly via the telephone will have most likely faced the drawback of having sales calls coming in after regular business hours.
Continue reading Remember all the talk about outsourcing? After fizzling out over the past couple years as companies simply slashed jobs rather than move them, outsourcing is back in vogue.
Continue reading Local authority IT departments are being “stretched to breaking point” by cuts to staffing and budget levels, a report has found.
Continue reading Researchers at the University of Tennessee have studied a variety of outsourcing deals—from IT and back-office work to manufacturing and logistics—and identified the most common mistakes organizations make when partnering with an external provider.
Continue reading Researchers at the University of Tennessee have studied a variety of outsourcing deals-from IT and back-office work to manufacturing and logistics-and identified the most common mistakes organizations make when partnering with an external provider.
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