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Practically every business has a dirty little secret: It’s called customer attrition. Rarely can a company claim someone as a customer for life.
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Past and Future: Our List of Top Events in 2009 and Predictions for 2010
January 30, 2010 No CommentThis year we didn’t need a top 10 list of important past events and future predictions. The worst recession anyone still working can remember and its impact is our list.
Continue reading Today, offshore business process outsourcing has emerged as a happening trend.
Continue reading In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO.
Continue reading Another pronounced trend of the coming year shows up in the shifting global markets.
Continue reading Outsourcing providers around the world expect demand for their services to expand rapidly, and are adding staff and investing in new services to meet expected growth, according to a PricewaterhouseCoopers survey.
Continue reading Researchers at the London School of Economics’ Outsourcing Unit say middle managers are critical to outsourcing success, but many–particularly offshore–lack the necessary skills to keep outsourcing engagements on track.
Continue reading Experts predict several areas of the industry will experience significant growth over the next five years. Reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP are some of the areas that will enjoy increased attention.
Continue reading IT services vendors: don’t hold your breath for a speedy recovery this year. Analyst house Ovum has poured cold water on expectations of a quick bounce-back for the UK and Ireland’s recession-hit IT services market.
Continue reading Intercomp showcases its outsourcing solutions at the American Chamber of Commerce’s event in Kyiv
January 26, 2010 No CommentOn January 27th, 2010 the American Chamber of Commerce in Kyiv will host the Annual Members Appreciation Reception and New Chamber Discount Card Presentation.
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