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New impacts on outsourcing in 2009 include service-oriented architecture (SOA), service provider “DNA,” green IT, the changing role of physicians, and what the future holds because of the convergence of technology and business process.
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Experts consider that increasingly more companies might resort to outsourcing with a view to trimming their operation costs. According to estimations by management consultancy firm A.T. Kearney, in the short run, the revenues of the players on the local outsourcing market will go down as an effect of the international financial crisis, but they will bounce back in the second half of 2009.
Continue reading As firms, including nonprofits and institutions, move their strategies toward meeting their customers’ needs, by investing in tools such as in CRM, call recording, speech analytics, and performance and workforce management systems at their contact centers, they have been moving away from BPOs for such high-value interactions.
Continue reading We’re starting to see a lot of change in the infrastructure outsourcing space, much of it as components of cloud computing.
Continue reading Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009
November 2, 2008 No CommentSeveral new impacts on outsourcing are beginning to influence buyers’ decisions throughout the life cycle, where contract negotiation, pricing, governance, and value creation are concerned.
Continue reading The New Focus on the Midmarket: Why Buyers and Suppliers Are Excited About the New Possibilities
November 1, 2008 No Comment“The midmarket is the next Holy Grail of outsourcing,” says Gianni Giacomelli, head of Strategy and Marketing, SAP.
Continue reading Luxoft Wins Telecommunications Outsourcing Award at the Fifth Annual NOA Awards Ceremony
October 30, 2008 No CommentLuxoft Wins Telecommunications Outsourcing Award at the Fifth Annual NOA Awards Ceremony.
Continue reading TEAM International Shares Top 10 Predictions to the Future of Offshore Outsourcing
October 27, 2008 No CommentIn today’s business environment offshore outsourcing has already grown from the exception to a commonly accepted norm.
Continue reading TEAM International Shares Gartner Predictions to the Future of the Global IT Market
October 23, 2008 No CommentTEAM International highlights the key forecasts of Gartner to the future increase in the global IT spending and new technologies that are likely to emerge in the IT business in the next years.
Continue reading Outsourcing Associated bodies and Branch Associations from the Baltics, Ukraine, Hungary, Bulgaria and Romania established Central and Eastern European Outsourcing Association (CEEOA)
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