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With the credit crisis still reverberating around the global financial industry and impacting balance sheets, 2008 promises to bring an increased focus on outsourcing and offshoring arrangements.

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Over the last few years it has become increasingly difficult to find and recruit personnel for the outsourcing industry, especially for Business Process Outsourcing (BPO) and call centres.

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XL World presented at Gartner Outsourcing Summit in Washington the benefits of outsourcing multilingual contact center and BPO from Romania.

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The Lattelecom Group company Lattelecom BPO has concluded an agreement with Logica, one of Europe’s leading IT and business services companies, on the provision of E-billing services to clients.

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Outsourcing is a far more mature industry today than a decade ago. Most companies now utilize outsourcing in multiple areas and consider it a common business practice.

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Outsourcing is one area of technology provision that is sure to cause concerns for IT directors. Computing examines the complicated details of various outsourcing agreements and analyses how IT directors can make the most from external provision.

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The Gartner Outsourcing Summit is the only event that provides a comprehensive view of the entire outsourcing market — infrastructure, application and business process outsourcing, global delivery and the use of offshore providers, as well as issues and trends about new delivery models, such as software as a service.

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Computer Generated Solutions, Inc. (CGS), a global leader in innovative IT solutions and outsourcing services, announced a significant expansion of its BPO and customer care outsourcing centers in Romania.

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Computer Generated Solutions, Inc. (CGS), a global leader in innovative IT solutions and outsourcing services, today announced a significant expansion of its BPO and customer care outsourcing centers in Romania.

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Nowadays businesses can choose from multiple offshore/nearshore delivery models such as third-party outsourcing (project-based or dedicated resources), captive center, Build-Operate-Transfer (BOT) or joint venture.

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