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There is a powerful need to master outsourcing. From basic IT services to computer business processes, organisations are increasingly obtaining services and capabilities from a shifting blend of internal and external sources to meet goals for cost efficiency, agility, and growth.

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The number of ‘mega-deal’ outsourcing contracts awarded to a single supplier is declining as more companies opt for multiple outsourcing deals, according to new research from Gartner.

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Companies are shying away from outsourcing ‘megadeals’ in favour of spreading smaller contracts between several suppliers.

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For some, outsourcing is a controversial issue; but for many C-level executives in the manufacturing sector, outsourcing has been a strategic weapon capable of significantly improving operational and financial performance, as well as increasing shareholder value.

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You can choose blue-chip service providers and sign innovative, iron-clad, risk-sharing contracts — but still not achieve successful results if you underestimate the importance of Change Management and governance in outsourcing.

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Nearshore locations are growing in popularity as outsourcing destinations, according to new research from the National Outsourcing Association (NOA).

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Over the last few years it has become increasingly difficult to find and recruit personnel for the outsourcing industry, especially for Business Process Outsourcing (BPO) and call centres.

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Outsourcing has become an important part of business reality, and successful business owners are coming to realize how truly valuable it really is as a practical part of their business strategy.

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Promised huge cost reductions by outsourcing your information technology staff to a foreign land? Many outsourcing service providers promote the labor rate difference as a no-brainer” decision for outsourcing. Not so fast.

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Global outsourcing has moved past corporate penny pinching according to industry experts. Instead the key is to treat outsourcers as an arm of the business, with customers expecting suppliers to have intimate knowledge of their workings and to get access to top-flight skills across the globe from their suppliers.

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