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Community management and whether or not it should be outsourced to agencies has been a point of discussion ever since brands started dipping their toes in the social media pool. We expect this debate to continue as the social channels mature, but here are three reasons why this role in the marketing mix sits better [...]
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The number of cloud-related contracts signed in the third quarter of this year was up 120 percent over the same period in 2011, according to the quarterly TPI Index produced by International Services Group (ISG). Half of the service providers surveyed by ISG said that a quarter of the engagements in their pipeline included cloud [...]
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The change in dynamics in the ICT industry has resulted in different methods of delivering IT and communication services. By being flexible and innovative enough to foresee these changes means cloud computing, IT outsourcing and telephony expense management (TEM), are playing increasingly critical roles for businesses operating in the natural resources sector. The benefits of [...]
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BPOVoice, one of Software Russia’s newest partners, is a network of Business Process Outsourcing professionals that provides its members with news and up-to-date information from around the globe, using original research as well as drawing on the knowledge of its expert members. Since being launched in 2008, BPOVoice has provided a common ground upon which [...]
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Outsourcing is usually associated with businesses cutting costs as they struggle to stay afloat, such as when Pacific Brands cut 1850 local jobs and outsourced its manufacturing overseas. But it can also prove a valuable tool for an expanding company to help it manage its growth. Known as business process outsourcing, the practice involves a [...]
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Outsourcing part or all of a training function has become a popular choice for an increasing number of organisations. The benefits can be huge in terms of cost savings, time efficiency and better management of training. If your organisation is considering going down this route, then here are our top 5 tips for outsourcing: Tip#1 [...]
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Businesses today depend on information technology to succeed and operate efficiently. Without the correct IT resources implemented, your company could fall behind the competition and lose profit or credibility. While your small business may not have the room or funds for an in-house IT department, it’s important to know that you have options available to [...]
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Outsourcing seems to be the a viable solution for businesses looking to cut costs, but many of the companies that claim to be professional services organisations lack the fundamentals to deliver the required results. So says Anton van Heerden, GM at Altech ISIS, who adds that this cost cutting trend is especially true for IT [...]
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The change in dynamics in the ICT industry has resulted in different methods of delivering IT and communication services. By being flexible and innovative enough to foresee these changes means cloud computing, IT outsourcing and telephony expense management (TEM), are playing increasingly critical roles for businesses operating in the natural resources sector. The benefits of [...]
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You can’t offshore agile. That had largely been the accepted wisdom in corporate IT since the iterative development approach was introduced more than a decade ago. Distance, it seemed, would only make agile methods of close-working, collaborative teams, self-governance, and rapid, time-boxed development more difficult. According to a September 2012 Forrester report on “rightsourcing” agile [...]
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