Home » Outsourcing Analytics (Page 64)

So, you have decided to outsource. The journey to that decision was no doubt a difficult one, but now comes the hardest part: the road to selecting an outsourcing partner.

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Survey of IT leaders predicts that IT budgets, hiring, salaries, and outsourcing will rise next year.

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New impacts on outsourcing in 2009 include service-oriented architecture (SOA), service provider “DNA,” green IT, the changing role of physicians, and what the future holds because of the convergence of technology and business process.

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Several new impacts on outsourcing are beginning to influence buyers’ decisions throughout the life cycle, where contract negotiation, pricing, governance, and value creation are concerned.

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“The midmarket is the next Holy Grail of outsourcing,” says Gianni Giacomelli, head of Strategy and Marketing, SAP.

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Much has been written about inflation in offshore locations, but what about inflation at home? After many years of moderate inflation in North America and Western Europe, it is now at a multi-year high, largely driven by higher commodity prices.

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In 2006, small and medium-sized businesses accounted for just 7.8 percent of a $50 billion business process outsourcing market, according to Gartner.

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Acquired Rights Directive (ARD); Application Service Provider; Balanced Score Card; Benchmarking; Best of Breed (BoB); Bestsourcing; Bestshoring; Best value …

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Study after study reveals that there are more successes than failures in offshore relationships today.

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Tibor Beles, VP Sales, Global BPO, heads Oracle’s BPO practice. Read why he thinks automating BPO can increase service provider sustainability by cutting cost and adding capabilities.

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