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As recently as 10 years ago, outsourcing was mainly seen as a cost-cutting opportunity, says Venkatesh Roddam, chief executive officer of Satyam BPO, based in India.

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The tech industry is crawling with market-research firms that size up products, services, and companies. One firm that’s had a meteoric rise in recent years is Brown & Wilson Group of Clearwater, Fla., which began publishing rankings of global outsourcing service providers in 2005 and publishes The Black Book of Outsourcing.

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The Outsourcing Excellence Awards is Outsourcing Center’s annual awards program, sponsored by Everest Group and Forbes.

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Europe made 36 per cent of the outsourcing transactions in the first quarter of 2008, according to a new report on global outsourcing by analyst firm Everest Research.

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Bulgarian outsourcing companies will move ahead to more value added services in the medium term as the business matures and conditions improve, officials said.

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At a time when the economic outlook is less than certain, Europe’s small and medium businesses (SMBs) are primarily focusing their IT spending on security and cost efficient initiatives such as VoIP, IDC has claimed.

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European companies signed more than a third of all outsourcing deals during the first quarter of the year.

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The outsourcing industry has experienced considerable change during the past few years. At a global level, demand for outsourcing generally remains robust as new contracts are signed, and old ones renewed or renegotiated.

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It has its detractors, but in reality there is little evidence to suggest that the outsourcing market is doing anything other than booming.

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There is a powerful need to master outsourcing. From basic IT services to computer business processes, organisations are increasingly obtaining services and capabilities from a shifting blend of internal and external sources to meet goals for cost efficiency, agility, and growth.

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