Home » Press-Releases (Page 2)
Top 5 Automated Help Desk Software to Boost Agents’ Performance and Customer Satisfaction
February 8, 2021 1 Comment
Today, clients interact with companies across various communication channels. Employing a help desk solution streamlines your agents’ work activities, as they can receive and respond to customers’ issues from a unified workspace and deliver personalized, high-quality customer support. Help desk software enables support automation to help you save 670 working hours per year, reduce the [...]
Continue reading
Software development is changing due to the emergence of new technologies and methodologies of development process organization. And software testing transforms respectively, as it should match technological and methodological advances to ensure the high quality of software. It is highlighted IT trends that fuel changes in the QA domain and summarized the emerging software testing [...]
Continue reading 
Augmented Reality (AR) is a combination of virtual and real worlds. It may seem that AR is a recent technological achievement but in fact, its development started in the 1960s. Although there is still a lot of space for improvements to technology, humanity has already created amazing things using it. AR is mostly known as [...]
Continue reading 
Outsourcing has been changing the global industry in recent years. It has now become the new normal and experts suggest that it’ll continue to grow in the future. According to Statista the revenue of IT outsourcing in 2018 equals to $62 billion, which is the biggest part of all outsourcing services. The digital revolution and [...]
Continue reading 
GoodFirms acknowledged a1qa contribution in defining the role of software testing in delivering high-value products by including a1qa in the Top Software Testing Companies List. To be enrolled in this list, the applicants should meet the whole range of requirements, a pure quality of the delivered services and continuous support being among them. Previously GoodFirms admitted [...]
Continue reading 
Outsourcing IT services is something that became extremely popular in the past two years, and it looks like more and more people are getting interested in it. Because of this reason, we’ve decided to write an article which will serve as something that will clarify all the benefits of outsourcing an IT service. If you [...]
Continue reading 
1. Data security will reinforce its positions The range of threads is enormous; therefore the discussion of the cybersecurity related issues will continue. The consumers have a growing awareness of the value of their information. Consequently, they become even more interested in the way how it will be used. Governments are actively planning, developing and [...]
Continue reading 
Virtual reality is likely not what you expect. You probably associate it with gaming, entertainment ads in malls, or movies like Ready Player One. But today virtual reality has been adjusted to serve various industries that seek new innovative ways to achieve success. Although there are many ways and spheres to apply this technology, some [...]
Continue reading 
Nowadays web development is the engine of many industries and businesses. Thanks to the latest solutions from developers new services are launched, the old ones are improved and companies get competitive advantages. 1. AI or Bots Artificial intelligence (AI) is the intelligence displayed by machines to mimic human intelligence and perform cognitive functions like the [...]
Continue reading 
E-commerce experts from Agiliway have selected 5 powerful e-commerce trends of 2019 that should better be implemented as soon as possible: 1. Personalization In the modern world, which is overwhelmed with information, the quest for the online purchase made in your web store becomes a quest for customer’s attention, which can only be gained [...]
Continue reading