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An outsourcing deal isn’t a success unless it’s delivering measurable results, says William Benn. Here’s some advice on how to make sure it does.
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Bargain basement outsourcing prices can pose as big a problem to IT departments as exorbitant ones.
Continue reading IT outsourcing is playing a larger role in enterprise IT organizations as they attempt to gain efficiencies and cut costs on a global scale.
Continue reading High language and IT skills, coupled with low costs, makes Romania a new haven for outsourcing, such as call centres, help desks, IT and payroll. Analysis by Ana Maria Nitoi.
Continue reading Prices for most outsourced IT services will continue to drop in 2010, albeit at a slower pace than 2009, according to Alsbridge’s ProBenchmark.
Continue reading Whilst there are many important aspects of IT outsourcing, the one that wears the crown is “Performance”.
Continue reading The consulting talent that once billed $300 an hour while working for outsourcing and advisory firms have struck out on their own.
Continue reading Marc Tanowitz, principal of outsourcing consultancy Pace Harmon, calls “active obligations”-provisions to be completed post contract-execution that require periodic review or that may vary over time. Many of them can have a significant impact on performance and cost if neglected.
Continue reading The Global Services Conference 2010 is a two day event for services buyers and global service providers.
Continue reading Outsourcing prices dropped overall in 2009, and industry watchers expect the downward trend to continue next year.
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