The Impact of Digital on Business Processes & the key to Business Transformation.

As digital stacks collide with process standardization, the outsourcing industry is going through a significant shakeup. Rapid adoption of BPaaS, Automation, IoT, Mobility and Intelligent Analytics is changing the way BPO is sourced and measured.

From transforming the user experience to enabling agile supply chains, the benefits of BPO are now percolating throughout the entire enterprise, thanks to the emergence of Digital technologies. Customers in various industries today expect BPO providers to offer innovation-driven services which achieve the trifecta of cost-save, process optimization and business transformation.

Digital BPO Innovations is in its 4th year and is newly re-focused around the impact of Digital on BPO, to help industry leaders get together to discuss and strategize how the industry is rapidly evolving and enabling organizations to transform into digital enterprises.

With a focus on the next wave of innovative technology trends and business models, this conference provides a beacon for sourcing and business executives to make strategic decisions and enable successful business outcomes.

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