Three Steps to REAL Outsourcing Business Value: Measure. Optimize. Repeat.

How did one of the world’s largest banks achieve measurable year-over-year return in remote infrastructure monitoring and management, service desk and end-user consolidation…even while the end-user universe and call volumes grew by over 60%?  Pomeroy, a recognized leader in high quality managed IT infrastructure services, will present a compelling case study on how business value is achieved by continually optimizing the IT infrastructure.

In this webinar, you will discover why Pomeroy’s approach results in improvements across all metrics when tracked against both industry averages and its own data.  Proof points will demonstrate how the following benchmarks were realized:

•    Client satisfaction increased 70%

•    Ticket escalations reduced by 80%

•    Cost optimization of 40%

Featured Speakers:

Jim Pullen, Client Engagement Director, Pomeroy

Joe Hogan, Managing Partner, Joe Hogan Consulting, LLC

By attending this webinar, you can learn how to apply these key steps and achieve REAL measurable outsourcing business value.


CATEGORY: Webinars

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