Where the Shared Services and Sourcing World Shapes its Future 9 – 11th May 2011, The Rai, Amsterdam, The Netherlands

SSON’s 11th Annual European Shared Services & Outsourcing Week will feature exciting new thought leaders delivered in an interactive setting with groundbreaking new learning styles. Attendees will participate in the next big wave of innovation in European shared services and outsourcing space.

SSON’s European Shared Services Week covers all levels of maturity: – Newer SSOs will benefit from business case design to process mapping to quick automation wins to continuous improvement initiatives;

• Established SSOs will focus on standardizing processing, end-to-end optimization, alternative delivery models, regional to global scope and the next generation business intelligence tools
• Advanced SSOs will look at innovative outsourcing, the new role of risk management, KPO, IT/BPO bundling, centres of excellence and the captive/asset commercialization debate.

Presenting companies already include: BT, Pearson, Siemens, Nokia Siemens Network, Readers Digest, Microsoft, Arcelormittal, Marks & Spencer & The Co-Operative.

New features for 2011 also include a Procurement Stream, Innovative Learning Styles, 20% more content, P2P, O2C, R2R focus areas, Advanced BPO/IT discussions from the experts and virtual meetings.