Continuing the momentum generated at the highly successful Shared Services Week this past May in Budapest, the 2010 Shared Services & Outsourcing Summit promises to help you turn your Centre of Excellence into a cost-cutting machine for your organisation-at-large. Though these tough economic times might hamper your ability to make investments in your SSO, there are no limits to build upon internal relationships and bolster external partnerships. Though these relationships have always played a vital role in the growth and sustainability of your shared services model, increasing competition and the continued shrinking of the global economy demands that relationship governance become your top priority!

Shared Services & Outsourcing Summit 2010 Programme Highlights:

• Quick Win Sessions: Top 5 Ways to Cut Additional Operating Costs & Top 10 Problems With Outsourcing Implementation (And How to Avoid Them)
• Speed Networking: Find out Who’s Who in the Captive & Outsourced World
• Summit Exclusives: The Excellence Corner – On stage interviews featuring Captive & Outsourced Best In Class Experiences
• Panel Discussion on the Emerging Technologies impacting Conventional BPO
• Finance Transformation Case Studies on Expanding the Strategic Scope of Your Financial Processes with Simon Newton, VP Shared Services & Business Support Delivery Kimberly Clark & Ravi Rao, Global Finance Transformation Lead, Honeywell
• Optimise the Capacity of Your HRSS with expert advice from Robert Divall, Head, HR Programmes, HBOS
• Debate the everlasting Silo-Function Versus Multi-Function: True Shared Services Business Model or Merely a Centralized Functional Organization

What’s new for 2010?

• Who will I meet at the Shared Services & Outsourcing Summit?
• Directors and Heads of Shared Service Centres
• Business Services Managers
• Finance/HR/IT/Procurement/Multi-Functional Shared Service Managers
• Commercial Managers
• Heads of BPO
• Process Leads (P2P/AP/AR/Order-to-Cash/Payroll/etc.)
• Business Transformation/Continuous Improvement Managers