Economic Recovery and the New Global Sourcing Agenda

The Global Services Conference 2010 is a two day event for services buyers and global service providers.

Through the entire episode of the global economic meltdown, the global outsourcing services industry has shown remarkable resilience. Though growth rates and profitability for service providers saw a clipped pace and contract volumes and values fell, the robustness of the industry and the overall global services model was never under doubt.

Seemingly, we are now on the brink of economic recovery and that’s good news. The intervening period is best considered as an interlude in the journey of services globalization. There are many lessons to be learnt here.

CONFERENCE – Day 1

28 January, 2010

Theme: Economic Recovery and the New Global Sourcing Agenda

• Full day with over 15 key sessions
• 20+ Speakers from leading global enterprises
• Keynotes, Plenary sessions and 2 parallel Tracks
• Track 1: New Frontiers in Global Sourcing
• Track 2: Optimizing Business Operations
• Networking opportunities with industry peers.

WORKSHOP – Day 2

29 January, 2010

Theme: eSCM: Best Practices in Sourcing and Service Delivery

• Half-Day Intensive workshop in bootcamp style
• Conducted by Prof. Bill Hefley, founder of ITSqc at Carnegie Mellon University
• Designed to impart best practices in developing capabilities in global sourcing
• Covers eSourcing Capability Model for Client Organizations (eSCM-CL) and Service Providers (eSCM-SP)

According to a recent McKinsey Report (How Innovators are Changing Offshoring by Bloch, Boskovic, Weinberg), the period has seen the rise of a group of suppliers who are redefining many traditional management practices; changing the long-standing model for contracting offshore services, by focusing on the quality of services delivered rather than the usual benchmarks of costs per offshore hire; collaborating with clients in new ways; and gaining more control over outsourcing strategies.

The Global Services Conference 2010 focuses on these changes in the global services model and the learning from this period. It will define the changes that are permanent, outline the phases that may be transitory, and paint a vivid picture of what would shape the future. The intensive workshop on the following day on eSCM capability models by ITSqc is intended to equip both service providers and clients with best practices in global sourcing.

Who Should Attend

Business and technology executives, who are involved in the evaluation, purchase or management of services — captive, outsourced, onshore or offshore.

• Executive/Corporate Management
• CIOs and their direct reports
• Financial Managers Line of    Business Managers
• Program Management
• Technical Professionals
• Business Analysts
• Service Providers
• Operations executives
• Business-unit executives and general managers
• CFOs and financial directors/managers
• Sourcing executives/directors
• Program Management Office Executives
• Strategic planners
• Executives responsible for site selection/global expansion
• Legal counsel
• Human resources professionals
• Any executive charged with managing external/partner relationships
• IT Management
• IT operations directors/managers
• IT project directors/managers