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After more than a decade of offshoring IT services to countries with lower wages, can CIOs afford to consider sourcing work stateside anymore? The answer, say outsourcing experts, is increasingly “Yes.” Bob Bayer, IT director at Forest City Enterprises, recently transferred the $1 billion real-estate company’s previously outsourced help desk to New York City-based Genesis10, [...]
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If you are an entrepreneur of the internet age, you are probably aware of the importance of outsourcing in a business model. Several business owners depend on outsourcing for their day to day business processing. This clearly exemplifies that outsourcing is the buzz word in the market and it is here to stay. IT Outsourcing [...]
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Service failures by outsourcers is now one of the top three causes of supply chain disruption, a survey by the Business Continuity Institute (BCI) published today has found. The survey revealed failure of service provision by outsourcing suppliers has doubled from 17 per cent in 2011 to 35 per cent in 2012. The reasons behind [...]
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This election has been predominantly about jobs and job creation. Companies are now taking public sentiment and reputation in to account when electing to use domestic outsourcing instead of offshoring. We have seen a public backlash when it comes to outsourcing. It has become a dirty word in the Unites States. Paul Harty, President of [...]
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Many factors can impact the financial case for IT outsourcing, from general market conditions to specific IT service provider strategies. CIOs can control only a few of them. Yet, too often those issues that the IT organization does has influence over are glossed over or ignored when building the outsourcing business case and negotiating the [...]
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October 29, 2012 the Softengi Company, which is a part of Intecracy Group, became one of the first IT companies in Ukraine, which opened a representative office in Georgia. The official Softengi representative in Georgia will be Paata Letodiani – the head of the Intecracy Group regional office. Dear Paata, congratulations on the start of [...]
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Community management and whether or not it should be outsourced to agencies has been a point of discussion ever since brands started dipping their toes in the social media pool. We expect this debate to continue as the social channels mature, but here are three reasons why this role in the marketing mix sits better [...]
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The number of cloud-related contracts signed in the third quarter of this year was up 120 percent over the same period in 2011, according to the quarterly TPI Index produced by International Services Group (ISG). Half of the service providers surveyed by ISG said that a quarter of the engagements in their pipeline included cloud [...]
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The change in dynamics in the ICT industry has resulted in different methods of delivering IT and communication services. By being flexible and innovative enough to foresee these changes means cloud computing, IT outsourcing and telephony expense management (TEM), are playing increasingly critical roles for businesses operating in the natural resources sector. The benefits of [...]
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BPOVoice, one of Software Russia’s newest partners, is a network of Business Process Outsourcing professionals that provides its members with news and up-to-date information from around the globe, using original research as well as drawing on the knowledge of its expert members. Since being launched in 2008, BPOVoice has provided a common ground upon which [...]
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