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A very useful tool to business success is outsourcing. It can be implemented strategically to bring about corporate growth and financial stability.
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An outsourcing deal isn’t a success unless it’s delivering measurable results, says William Benn. Here’s some advice on how to make sure it does.
Continue reading In our work with the client-side users of outsourcing, the most common complaint we hear is that the supplier hasn’t brought any “innovation” to the party.
Continue reading When an outsourcing deal collapses the fallout on both sides can be very painful – and if it ends up going to court it could potentially take years to resolve and cost millions.
Continue reading Replacing public sector workers in the UK with cheaper labour overseas has until now proved too hot for any UK government to handle.
Continue reading There is no doubt that BPO has developed as a new buzz today. It is relatively a new concept following economical and strong business fundamentals.
Continue reading The article discusses on the functions performed by BPO in order to attain customer satisfaction.
Continue reading Fashions in outsourcing change constantly – and the megadeals which were a hallmark of its early development have been replaced for many organisations by a more nuanced approach.
Continue reading In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO.
Continue reading It is not that intriguing that most of the businessmen preferred to outsource their business utilities and most of them were from the IT sector.
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