The BPO industry carries out extensive marketing and sales through the internet. These services are carried out by the call centre firms so that they can generate a sizeable amount of revenues for their clients and offer them an effective return on investment. The customer care service providers make an effort to bring about their services in less time starting from the commencement of the concerned outsourcing project. The customer support centers are capable of carving out different plans for the marketing of their clients’ business.

The consumers always have a tendency to search for the price of the product before they decide if they will buy it or not. Price is an important factor, which is accounted for during the choice of products or services by the customer. Price watch, thus, acts as a stand for marketing the business of any service or product. Specially, while purchasing computer peripherals such as, processors, motherboards, etc, the customers tend to undergo a research on the available models of the product and their corresponding prices as well.

The customers look through the websites of the stores that sell these products, in order to get updated. The BPO companies make arrangements for the customers for conducting research. The names of the products are listed on the website according to their category so that the customers can view them easily. The call centre team lists the customer calls in an ascending order according to the prices quoted by them. On the basis of this information, the agents provide the related updated information to the customers about the price of the products.

At present, customer service forms to be one of the most important functions of the business process outsourcing industry. This is something that brings profit to any business. Help desk serves to be an important segment of the call centers for providing efficient business solutions. Today, a help desk acts as a channel for reporting problems that are then coordinated and solved. This is the way; resources are combined together for solving a particular issue or problem.

The help desk expert provides a wide range of services to its customers. These are basically problem tracking services, operations and products support, external customer support, call tracking or requests and management of the support resources. It also serves diverse functions relating to the IT support. The functions include request or call tracking, internal help desk, project support management, automated internal action request, internal employee support and internal calls tracking.

The offered services increase accessibility of the customers through a point of communication, information or contact. All the consumer requests can be well served quickly and efficiently. The help desk services improve team work and communication. Good control on infrastructure offers a positive impact on the business. These mainly include some of the specialized services that are hugely conducted by the well trained and qualified IT experts who will help in improving the productivity of the concerned call center.

The appointment schedulers of an outbound call center team are entitled with the job of fixing qualified appointments. Now appointments are generally fixed on the basis of certain parameters that are assigned to them. They bring about a precise route map relating to the program of each and every appointment with perfection. They help in bringing sales calls for the representatives to attend them. These are important calls that enable the call center to obtain projects from their potential clients.