BPO 2012 Trends and 2013 Predictions
As an annual event, the Proservartner Shared Services and BPO Point of View has become a recognized barometer, reading the developments within the market. In this webinar, the following will be covered:
- The reality of cloud in captive shared services and BPO
- Use of analytics in the industry
- BPO provider landscape
- Trends in 2012
- Movements in 2013
Expert Speakers:
Advisory partner, Rakesh Sangani, will showcase the trends that have become the new normal in 2012 and share with you the predictions for shared services and BPO in 2013 in a “must attend” session. Nina Brown, Director of Business Engineering for DATAMARK, Inc., will join in to add perspective and commentary on the current landscape of BPO.
Source: The Outsourcing Institute
