For the past decade Bright has worked with a number of enterprise customers to implement rigorous ITSM programs.

Still the adoption of Service Management best practices by the IT teams remains a challenge for many organizations.

To address this issue, Bright introduced ITSM Simulation as part of our ITSM portfolio.

Through partnership with Gamingworks, Bright is certified to deliver the Apollo 13- ITSM Case experience- one of the most popular ITSM simulation games in the world.

This powerful business simulation simplifies ITIL for the IT people and management. As a result, IT staff realize for themselves the practical benefits of following processes and taking a Customer and Service Approach.