In London BP presented their journey in digitizing the IT department with the ServiceNow platform. The Bright team became a part of this innovative project and joined BP in contributing to the ServiceNow community by sharing the best practices and lessons learned. Empowering Product owners and internal teams to adopt a truly agile approach in transforming its service delivery and IT organization is impressive.

The company is going to share some of the new capabilities coming up in the next ServiceNow release that may be of value to its ServiceNow customers and partners:

Agent intelligence. Virtual Agent delivers very native user experience and is able to resolve queries in a minute. This is also underpinned by the Virtual Agent Designer to allow easy building of the conversation flow quickly and by drag and drop.

Mobile Studio and the concept of Mobile First. Codeless application creation.

Agent Workspace enlightens agents form the burden of multitasking and switching contexts so often and allows them to improve drastically the customer satisfaction by the enablement of contextual knowledge and ease of use.

ServiceNow is in the core of the DevOps and is able to provide a transparent view of the whole process from Planning up until Deployment and Operations by establishing metrics and its ease of integration to other DevOps tool.