Date Sunday, 4 January 2009 to Thursday, 15 January 2009

Skills for Managers Contemplating Outsourcing to Improving Customer Services, Increasing Organizational Competitiveness, Reducing Costs and Outsourcing.

Program Covers: Outsourcing Good Practices and Best Practices. Understanding Outsourcing Business Environment: Regulatory, Commercial & Logistics; Outsourcing Opportunities: How others are benefiting? How the ground-rules are changing?; Understanding Outsourcing Business Processes (Flow Chart Approach).

Analyzing Your Organizational Needs: Products, Services, Speeding up of Deployment; Redefining Work for Outsourcing; Finding the Outsourcing Partner; Outsourcing Contract Conditions to Protect your Organization; Controlling the Transition Processes; Effective Outsourcing Monitoring & Management; Maintenance of Outsourcing Relationship; Outsourcing Pitfalls; Outsourcing Good & Best Practices; Outsourcing Action Plan for your Organization (Your Leadership Plan). 2 week workshop on preparing an outsourcing implementation plan.