Sygnity is one of the contents partners and sponsors of the conference. Prof. Leszek Balcerowicz will be a special guest of the conference.

On 28-29 October, another edition of the CISTO EXPO will be held in the Best Western Mazurkas in Ozarow Mazowiecki. Sygnity S.A. is one of the contents partners and sponsors of the conference. Prof. Leszek Balcerowicz will be a special guest of the conference. During the plenary conference, the professor will deliver a lecture entitled “Innovation and economic development” (Innowacja, a rozwoj gospodarki).

Several thematic sessions will include presentations devoted to the implementations and examples of technology applications in business. The main themes of the conference will be directed to the public sector, the large enterprise sector and the telecommunications operators’ market.

On the second day of the conference, a presentation entitled “How to achieve effective customer service without quality deterioration in Customer Service Points” (Jak osiagnac efektywna obsluge klienta bez utraty jakosci w Centrach Obslugi) will be delivered by Robert Merecki – a Call Centre Systems Expert at Sygnity SA. A brief description of the presentation has been provided below.

CHALLENGES

In a competition era, effective customer service is, besides a tailor-made product offer, a very important factor setting companies apart. Effective service means, on the one hand, handling the possibly greatest number of contracts so that as many notifications as possible are processed. On the other hand, it is service ensuring the expected business result, e.g. a successful purchase transaction. Effective service means also service of quality which will ensure customer’s satisfaction, thus interest in using our services. Contact Centre systems on which we are going to focus our attention during the conference are an extremely important element of our customer service strategy which meets the requirements of effective service.

PRESENTATION

We will show during the conference how to ensure effective service through application of the newest solutions of the Customer Care product group developed by Cisco in cooperation with specific Quality Management (ASC Telecom) and Workforce Management (InVision) solutions. The presentation will discuss the particular systems as far as the problem mentioned in the title is concerned, showing how we can put into effect the final solution through their application. We will explain e.g.:

• what system and personnel optimization in Contact Center systems means and how to put it into practice;
• how a modern IP Contact Center is built and why is the Cisco Unified Contact Center solution considered to be network-based;
• what elements are indispensable in order to fully manage service quality and what business value is present in records of contacts with customers;
• in what way work planning may result – on the one hand – in increased agent satisfaction and – on the other – in better adjustment of the staff to the traffic generated by customers.

We kindly invite you to participate in Cisco Expo.