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A leading provider of information technology, consulting, and business process outsourcing services, Cognizant has been named a “Leader” in the “The Forrester Wave(TM): Global IT Infrastructure Outsourcing, Q1 2011,” published March 11, 2011.
Across 36 criteria relating to current offerings, strategy, and market presence, The Forrester Research Inc. report evaluated and scored Cognizant IT Infrastructure Services on the basis of a comprehensive methodology.
For its global delivery model, operations and strategy consulting, vision for cloud services, and client feedback on service quality, account management and general client satisfaction, Cognizant was among the vendors to receive the highest possible scores.
“Forrester Research offers deep insights into the global IT infrastructure services market, and we are especially pleased with our strong client feedback scores,” said Robert Boles, Senior Vice President, IT IS, Cognizant.
“We feel that Cognizant’s ranking as a Leader speaks to the strength of our global delivery network and our remote infrastructure management framework, which delivers operational maturity improvements, greater workflow automation, and highly flexible sourcing options with our productized managed services. Our Operations Maturity Continual Service Improvement (CSI) framework promotes the implementation of creative ideas in a structured approach that ultimately provides both financial and operational benefits to our clients.”
Cognizant’s IT IS line of business offers a comprehensive portfolio of managed services and consulting offerings that span end-user services, enterprise data center computing, infrastructure security, as well as network and convergence services.