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Conectys, a global leader in multilingual outsourcing solutions, is proud to announce it has been shortlisted for the 7th edition of the Romanian Contact Center Awards.
Established in 2009, the competition was developed by the Marketing Insiders Group as a way to recognise the exceptional contributions of both contact centre-focused companies and their respective employees across 30 categories.
In 2015, Conectys will be competing for the title of “Best Large Call Center”. The change in category was prompted by a 50% increase in the call entre employee base since the previous year, when the company earned the “Best Medium Sized Call Center in Romania” award at the RCCA.
Runners up in this section will be evaluated based on their recruitment and employee development processes, client and end customer satisfaction driven partnerships, as well as technological innovations, to name a few.
“We are delighted by the preliminary results and confident that our customer centric business processes, innovative technologies and unique people talent meet the standards of this high-level competition,”
said Iulian Bacain, VP of Sales & Marketing for Conectys.
“We appreciate the Marketing Insiders Group’s support in the BPO sector, and consider it an honour to make this year’s shortlist.”
The finalists will be interviewed in the following weeks, and the award will be presented to the winner of each category on March 26, 2015, during the Romanian Contact Center Awards Gala.
Conectys is a recognised leader in multilingual and multicultural outsourcing services. Its specialised outsourcing capabilities set it apart from its competitors and create brand value for global organisations. Conectys combines talented multilingual teams with effective quality processes and proven technology to deliver new levels of service personalisation and profitability.
Conectys has facilities in Belgium, Romania and the Philippines, as well as a secure Work from Home delivery system, providing a global footprint and international scale to telecommunications, finance, travel, hospitality, media and entertainment companies.
Conectys is ISO 9001:2008 certified and PCI DSS Compliant.