Join over 100 senior executives from companies such as BUPA, Nationwide Building Society, AON, NAB, Standard Life, Cable & Wireless, GE Money, BSKYB, Centrica, Barclays and many others to hear cutting edge case studies, participate in interactive panel sessions and networking opportunities at the UK’s longest running BPO event.

Focus areas: Customer Contact / BPO / KPO

New themes for 2010 include:

• Homeworking / Homeshoring
• SME Outsourcing
• Public Sector Outsourcing & Offshoring

Speakers include:

• Annette Barnes, Senior Vice President, Bank of America
• Alex Mead VP (Customer Services) Seatwave
• Karen Robertson, Director NHS Shared Business Services
• Pawan Randev, Director Global Banking, Deutsche Bank
• Kirti Srivastava Customer Experience Manager Talk Talk
• Christian Fenner, Director CFO Division, Finance Centres of Excellence Credit Suisse
• Tom Casey Manager Outsourcing Centre of Excellence Orange
• Sanjiv Somani Managing Director UBS
• Yasmin Sarma Founder & Managing Director YL eservices
• David Baker Group Programme Controller United Biscuits
• Banesh Prabhu Head of International Operations, Global Consumer Bank CITI
• Michael Stock Head of Partnerships & Contracts BBC
• Mark Payne VP Shared Services SUNGARD
• Srinivas Krishna, Director Global Vendor Management, Finance Operations, MICROSOFT