Expanding and Transforming Shared Services and BPO in the Philippines. November 11-12 ,2010. Manila, Philippines

Start: November 11, 2010
iCal Import

Driving growth through effective workforce management, successful scope expansion and value-added services delivery.

Is your Shared Service Center looking to achieve any of the following in 2011?

  • Boosting the strategic value of services by pushing beyond transactional process delivery?
  • Broadening the geographic scope of your customer-base?
  • Finding innovative workforce initiatives to keep attrition rates healthy and attract top talent?

As a Shared Services and BPO practitioner operating a delivery center in the Philippines, you are no stranger to working in a fast-paced competitive labour market. But with a need to focus on geographic & functional expansion, effective people management and value-added services, how is your Shared Services Centre (SSC) shaping up to stay ahead of the curve, and keep generating further cost-savings and business value? Or, if you haven’t set up your local centre yet, what’s your strategy to transfer your back office functions?

Knowing exactly the right people to ask for first-hand advice on propelling service delivery growth, Shared Service and Outsourcing Network (SSON) will enable you to discover the secrets of best practice from 16+ World Class SSCs. Led by practitioners for practitioners, this is the only event to specifically cater for Shared Services and BPO practitioners in the Philippines, tackling your core challenges from an end-user perspective. Learn how others are pushing the boundaries to the next level of their SSOs, and advancing growth by climbing up the value chain.

Join us and get armed with first-hand take-aways to:

  • Align with your business’s wider goals: Understand and capitalize on tax and legislative environment in the Philippines with the latest Government updates
  • Deploy innovative recruitment tactics to ensure a skilled, competent and effective workforce in a competitive market
  • Attract, engage and retain employees through tailored training and development, and motivational tactics
  • Increase the strategic value of your services and push beyond transactional activity
  • Build a practical roadmap for functional & geographic expansion
  • Develop robust customer engagement model to enhance the quality of your services
  • Adopt world-class process efficiency measurement through effective benchmarking

Source: SSON

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