The Hackett Group, Colgate and SAP come together for the first time to present this SSON webinar and deliver best practice industry insights.

Shared services models are designed to improve efficiency and effectiveness, enabling organizations to save cost and drive a healthy level of process harmonization to the corporate landscape.

However, this may not always be easy to execute. Shared service organizations run by top-performing companies, like Colgate appear to have found their way to a sound and highly efficient service delivery across multiple streams of business processes. What is the key to their success?

Join us for this free, interactive webinar and take away key insights from:

Colgate: Looking at the journey to a highly efficient, future-oriented multifunctional shared services organization leveraging SAP technology

The Hackett Group on market observations of benefits and challenges in achieving operational excellence with multifunctional SSC

SAP: Looking at the delivery platform for multifunctional Shared Services and find out more about the SAP Shared Service Framework

Presenters: Tom Bangemann, Vice President Business Transformation, The Hackett Group

Tom has been with The Hackett Group for 8 years. He headed the European Advisory & Transformation businesses before focussing on business development and the globalization practice for EMEA. He also runs regional business development activities in central, eastern and northern Europe. Tom has worked on numerous advisory, consulting, auditing and benchmarking engagements in almost all functions of a company, with a deep expertise focus on the world-class performance of companies, especially in the Finance function. He also regularly appears on conferences as a chairman (in Europe, Asia, Middle East) and writes articles and books, e.g.“Shared Services in Finance & Accounting” published in February 2005. Tom chaired the Hungarian Shared Service Community for three years, and advises other shared service initiatives and company boards. Tom has a Masters degree in Business & Economics from the University of Hanover (Germany) and an Honor Citation for his studies at California State University. He previously worked for Arthur Andersen in Auditing and Consulting.

Pablo Avila, Associate Director, Colgate-Palmolive Pablo Avila is an Associate Director at Colgate-Palmolive, leading the Global IT Service Center Organization. He is currently responsible for the expansion of the IT Support Center to new geographies as well as its day to day operations. He also manages the implementation and support of IT Solutions for business Shared Services Centers. Pablo has 12 years of SAP experience in both technical and functional areas and participated, through roles of increased responsibilities, in several implementation projects around the world.

Bernhard Fischer VP Solution-Management Shared Services, SAP Bernhard Fischer is responsible for SAP’s solution strategy for Shared services and BPO. Prior to the Solution Management responsibility, Bernhard looked after the solution strategy, solution delivery and customers’ support at SAP’s B2B-subsidiary SAP Markets. Bernhard has been with SAP since 1990, executing a variety of responsibilities including software development for the R/3 system administration suite of tools, R/3 implementations in Europe and North America and the foundation of the regional support centers in Walldorf, Singapore and Shanghai. Before joining SAP he worked at Siemens-Nixdorf. Bernhard holds a masters degree in Physics at the Technical University of Karlsruhe.