Practical Outsourcing: Balancing Cost Optimization With Performance Management

In today’s dramatically altered business environment, containing and/or reducing costs are urgent priorities. Organizations are under increased pressure to outsource more and do it more quickly. But solely pursuing a cost-focused approach can invite danger. Are you unknowingly sacrificing performance and sustainable business outcomes? What will happen when the economy stabilizes and the focus shifts to growth and innovation? How do you establish operational health that will sustain you through good times and bad? Will the deal you sign today have the strategic business value you need down the road?

A recent Gartner survey of more than 100 European sourcing decision makers reveals the rise of outsourcing in midsize organizations, an acceleration in the renegotiation of existing contracts, and tendering for new approaches (e.g. global delivery, remote infrastructure management, alternative delivery models) to address the main objectives of cost containment, business alignment, competencies, and productivity. Additionally, Gartner expects to see price decreases in a turbulent market during 2009 and 2010, and organizations must learn how to quickly and safely access these potential savings.

The Gartner Outsourcing & IT Services Summit explores the practical steps you must take today to secure the success of your outsourcing initiatives. The theme for this year’s conference: Practical Outsourcing: Balancing Cost Optimization with Performance Improvement.

Time matters. At the core of the Summit are proven strategies that can improve your sourcing decisions and actions – immediately. Our team of analysts will help you adapt to the economy’s new circumstances with trusted insights and practical advice. Your biggest takeaway: the know-how to structure outsourcing deals that get you through today’s challenges as well as those in the future.

A 4-track agenda covers the length and breadth of today’s outsourcing arena – sourcing strategy, the IT services marketplace, vendor evaluation and negotiation, vendor management, business process outsourcing and global sourcing. With more than 50 sessions to choose from, you’ll find actionable solutions to meet your challenges, independent analysis, critical frameworks, industry case studies, next-generation best practices and content addressing your specific experience level – whether you’re an outsourcing newcomer or veteran.

The Gartner Outsourcing & IT Services Summit shows you what you need to do today to ensure your outsourcing initiatives endure for tomorrow. See how to find the right balance between optimizing costs and improving performance. Ensure your ITO, BPO and Global Sourcing initiatives continue to take the best direction in these tumultuous times.