Surfing the Next Economic Wave: Optimize Sourcing and Industrialize Services.

All organizations that rely on service providers need to ensure dynamic, flexible and successful service relationships as a foundation to achieve business growth. At the same time, the pressure for unit cost and staff reduction in IT services will inevitably increase tension and friction across the business. Gartner research shows that most organizations have either renegotiated, renewed or started a significant outsourcing contract in the past 12 months.

A recent Gartner survey reveals that optimizing the multi-sourced environment, improving IT flexibility and accessing low cost IT services are amongst the top issues facing European sourcing decision makers. Increasingly, globally delivered and industrialized services like cloud-based solutions, SaaS and infrastructure utilities are on the radar screen of most organizations and new, unexpected providers are increasingly being evaluated as an alternative to internal IT and incumbent providers.

With extensive Gartner content, case studies and practical, the summit will help you to prepare for the next economic cycle and to develop new approaches to service aggregation and management. Whether you’re an outsourcing veteran or a newcomer, the Summit is designed to help you to be more successful in this difficult environment.

Who Should Attend

• Chief Procurement Officers, Heads of Supply Chain, Heads of Strategic Sourcing and their direct reports
• CIOs and their direct reports — Executive IT (CIO, CTO, VP IS)
• Finance Executives — Financial / Purchasing (Controller, Treasurer, CFO)
• HR Executives, Compliance Managers and Corporate Planners
• Directors of Shared Services and Business Services Centers
• Directors of Administrative Services, Operating Services and Corporate Audit
• Sourcing Relationship Managers
• Service Provider CEOs and Heads of Planning, Marketing and Sales, eBusiness and Account Managers
• Industry Analysts and Educators
• Applications Development, E-Business / E-Commerce
• Consultants, Specialists, other IT Management and Support Professionals

Key Benefits

Develop Your Outsourcing Expertise

• Realize the financial benefits of multisourcing and avoid the pitfalls
• Build outsourcing management competencies and processes
• Access critical capabilities you don’t have in-house
• Master effective multisourcing strategies and tactics
• Identify the right sourcing options and models
• Find the best partners for every project or process
• Negotiate effective contracts and service level agreements
• Improve agility with flexible sourcing strategies
• Determine whether BPO should be your next move

Comprehensive Tracks

In four parallel tracks, sixteen Gartner analysts will present the latest research and practical advice on the strategies, tactics. The Gartner speakers will be complemented by distinguished keynote speakers and senior-level case study speakers.