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IT outsourcers looking to grow their services to the global level must navigate a daunting range of tool sets, time zones and language differences. The successful global service desk must adopt a proactive rather than a reactive customer support model, with a goal of eliminating costly downtime by helping their customers implement improved IT processes.
In this webinar, Stefanini TechTeam, combined with the assistance of a current top FORTUNE 500 firm client, will offer insight into best practices for transforming a local IT helpdesk into a Global IT service desk.
The webinar will provide the following four key concepts that will aide in the transition:
The following speakers will offer their expertise on the most effective ways to make this transition:
Jerry McElhone, Global Business Development, Stefanini TechTeam
Scott Kessler, Solutions Architect, Stefanini TechTeam
Take advantage of this free webinar to learn the key steps to making a successful transformation from local helpdesk to global service desk.