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IAOP invites you to join its Chicago Chapter, Midwest Chapter, Cloud Computing Chapter and Tools & Technology Innovation Chapter for a one-day IAOP Member Forum at the Offices of Kirkland & Ellis in downtown Chicago, IL on November 10, 2011 where leading outsourcing customers, service providers and advisors will share their experiences and best practices in the use of advanced tools and technologies to improve the value from outsourcing and/or shared services.
“Where labor arbitrage was a key contributor to the financial impact of outsourcing in the late 90’s and early 00’s, technology arbitrage will likely be a key differentiator in an organization’s ability to impact financial performance of outsourcing relationships in the future”,
commented Mike Corbett, Chairman of IAOP.
At the IAOP Member Forum, speakers will share how they’ve used advanced tools and technologies to positively impact the financial performance, service quality, capabilities delivered, risk/compliance and overall governance of their existing contracts/relationships. Also, the leading outsourcing & shared service center tools providers in the industry will come together to demonstrate how their solutions can be put to work quickly and affordably to deliver enhanced business value today!
Who should attend?
Attendees at this event will be outsourcing and shared service center professionals from customer, provider and advisor organizations that are responsible for building, implementing, advising and/or managing all types of outsourcing (ITO, BPO and KPO) and/or shared service center contracts/relationships. The IAOP Member Forum will be positioned to address the interests of a wide range of professionals interested in outsourcing and shared service centers such as:
Whether you’re a customer or service provider of outsourcing and/or shared services, you’re being asked to deliver improved business outcomes across an increasingly complex and global portfolio of outsourced business processes and sourcing relationships. With over $13 trillion dollars of existing outsourcing contracts in force today and from 20 percent to 50 percent of C level executive’s spend with third party service firms or shared service centers, managing these relationships on the back of excel spreadsheets just doesn’t cut it anymore! This symposium will help you to: