Planning further development of their IT departments, many organizations opt for the model of IT services management. With this approach, aligning business goals and technological infrastructure capabilities enables companies to move to the next maturity level – from IT management to business services management.

Organizing effective infrastructure management and comprehensive control of IT performance are key prerequisites for successful migration to this model. Today’s management methods should be based on process and service-oriented approaches, and ensure a productive balance between IT resources and business needs.

The key to success in the current tough economic conditions is to plan investment in such a way as to keep operating costs low, while being able to scale operations quickly once conditions improve.

Key topics:

• Managing IT in the current economic conditions
• IT infrastructure and IT services quality management systems
• IT and business alignment
• ITILv3 and COBIT in Russia
• Evaluating maturity level in IT management
• Ways to reduce costs in IT management
• Balancing costs, resources, and risks

Target audience:

• CIOs
• Heads of departments responsible for IT infrastructure
• Heads of user support and helpdesk departments
• IT infrastructure specialists
• IT service managers