The role of outsourcing has been changed rapidly – from cost control tool to innovative added value source. Outsourcing has proven to be a viable tool in freeing human and administrative resources that can be better directed towards core business activities.

Letting outside specialists handle IT infrastructure, applications, and processes enables you to create an organization more capable of responding to changing market conditions. Making it work requires clear communication. It also requires a willingness to change. Reallocation of resources means new processes and new approaches that while unfamiliar, often have lasting benefit.

But you must proceed systematically. When developing an outsourcing relationship, you need to consider:

• which systems and processes can be turned over to an outsourcer
• Creating communications channels for efficient implementation and support
• The best way to make use of available and newly freed resources
• How to make a clean transition to the new working partnership
• Refinement of partnership models for continued success

IDC’s Outsourcing Forum introduces you to experts that reveal how best to take advantage of outsourcing. We create a forum where industry professionals and end users discuss both the major stumbling blocks and essential components of productive outsourcing relationships. The conference will cover:

• IS outsourcing
• Network services and desktop outsourcing
• System infrastructure and Web hosting
• Application management and SaaS
• Business process outsourcing

Using outsourcing to handle any combination of the above areas can save an organization considerable time and outlays that can be reinvested into core operations or other support areas. This makes the IDC Outsouring 2,0 Forum 2009 ideally suited to:

• CIO, CTO, CSO, CEO, COO, CFO
• IT directors & managers
• Finance/Purchasing directors & managers
• Business development directors & managers
• IT planners & strategists

Selection of topics:

• Outsourcing, Insourcing, Offshoring, Managed Services – What are the different implications for the Polish user, for the provider of technology or business services and for the economy in general?
• A Sophisticated Outsourcing Contract – The Key to Success
• Key Factors of Successful IT Outsourcing
• Experience with Outsourcing in Public Administration
• How to Make Outsourcing More Effective
• Implementing ICT Outsourcing Operations
• Optimization of business information flow with systems for document management
• Service Desk – A Key to Successfull Outsourcing Services